ttk11's Privacy Policy

1 Introduction & Scope

ttk11 is an online gaming platform operated for players in Bangladesh. We take the privacy of our users' personal information very seriously. This Privacy Policy ("Policy") applies to ttk11's website, mobile application, and all related services.

By using our platform, you agree to the terms described in this policy. If you have any questions after reading this policy, please contact our support team.

2 Data Collection

ttk11 collects various types of information to operate its services properly. The details of what is collected are described below:

2.1 Information You Provide Directly

When you create an account or use the services on ttk11, the information you voluntarily provide includes:

• Full name and date of birth
• Email address and contact details
• Identity verification documents (copy of national ID card or passport)
• Payment-related information — bKash, Nagad, Rocket, Upay or bank account details
• Password (stored in encrypted form — never in plain text)

2.2 Automatically Collected Information

When you use our platform, the following information is automatically collected through technical means:

• IP address and device identifier
• Browser type and operating system
• Your session activity — which games you played, how much time you spent, etc.
• Login and logout times
• Transaction history and amounts

2.3 KYC Verification Information

In the interest of responsible gaming and financial security, ttk11 verifies the identity of its users. Documents collected during this process are stored securely and used only for verification purposes.

3 Purpose of Data Use

ttk11 uses collected information for the following purposes:

• Account Management: Creating and maintaining your account, and ensuring login security.
• Service Improvement: Analyzing the gaming experience to improve the quality of the platform.
• Financial Transaction Processing: Ensuring accurate processing of deposits, withdrawals, and bonuses.
• Fraud Prevention: Detecting suspicious activity to ensure account security.
• Customer Support: Using relevant information to resolve your issues quickly.
• Responsible Gaming: Identifying unusual playing patterns and intervening when necessary.
• Legal Compliance: Complying with applicable legal requirements.
• Personalized Communication: Sending you relevant offers and updates based on your preferences (only with your consent).

4 Cookies & Tracking Technologies

ttk11 uses cookies and similar tracking technologies on its website. These technologies help improve the user experience and ensure the platform functions correctly.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform cannot function properly.
• Functional Cookies: Used to remember your language preferences, game settings, and past activity.
• Analytical Cookies: Help improve the platform by analyzing site traffic and user behavior.

4.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may affect some important functions of the platform.

5 Data Sharing & Disclosure

ttk11 does not generally transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

ttk11 works with certain trusted third parties to operate its services, such as:

• Payment processing organizations — bKash, Nagad, Rocket, Upay and associated banks (e.g. BRAC Bank, Dutch-Bangla Bank)
• Identity verification (KYC) service providers
• Game content providers — Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.
• Technical infrastructure and cloud service providers

All these partners operate under strict confidentiality agreements and may only process data for specified purposes.

5.2 Legal Obligations

ttk11 may be legally required to disclose your information to comply with a court order, government directive, or other legal requirement. In such cases, we provide only the minimum information necessary.

5.3 Business Changes

In the event of a business merger or acquisition, user information may be transferred to the new entity. Users will be notified in advance in such circumstances.

6 Data Retention & Security

6.1 Retention Period

Your information is retained for the entire duration your account is active, and thereafter for a defined period in accordance with legal requirements. Financial transaction records are kept for the period specified under applicable law.

6.2 Security Measures

ttk11 uses industry-leading security technologies to protect your information:

• SSL Encryption (TLS 1.3): All data transmission between your browser and our servers takes place over encrypted channels.
• Data Encryption: Stored sensitive information — passwords, payment details — is protected using advanced encryption algorithms.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
• Regular Security Audits: Periodic security reviews of the system conducted by external specialists.
• Access Controls: Only authorized staff can access specific data as needed.
• Security Monitoring: 24-hour active system monitoring and threat detection.

7 Your Rights

As a user of ttk11, you have the following rights over your own information:

• Right to Access: You can request to know what information we hold about you and how it is being used.
• Right to Rectification: If your account contains incorrect or outdated information, you can request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted — however, some information may not be deletable due to legal obligations.
• Right to Object: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can request a copy of your information in a structured format.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise any of the above rights, email [email protected]. We will process your request within a reasonable time.

8 Protection of Minors

ttk11 is an adult gaming platform. This service is only for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at the time of registration. If a user opens an account by providing a false age and this is later proven, that account will be closed immediately and the relevant information will be retained.

If you are aware that a minor is using our platform, please notify us at [email protected].

9 Third-Party Links & Services

ttk11's platform may include content from third-party game providers — such as Pragmatic Play, Evolution Gaming, JILI, Spribe, etc. These providers have their own privacy policies and are governed by their own data processing rules.

ttk11 has no control over information provided to third-party services. We therefore recommend that you read the privacy policy of any third-party service before using it.

10 Policy Changes

ttk11 reserves the right to change, revise, or update this privacy policy at any time. If there is a significant change, we will notify you by email or through a notice on the platform.

Continued use of the platform after a change takes effect will be considered your acceptance of the updated policy. We therefore recommend reviewing this page from time to time.

Previous versions of this policy can be provided upon request. Use [email protected] to get in touch.